Training as collective storytelling

As a service-based industry, the hospitality field is ultimately defined by its people. Even as technological advancements are developed to better deploy learning and development programs, what makes the hospitality industry special is the human connection. Well designed, contextualized, and specific training programs will allow your people and your business to flourish and grow.

Approaching instructional design from a holistic, contextualized lens is always preferred and recommended. Weaving your mission and values throughout the entire employee experience and aligning employee initiatives (such as job descriptions, compensation structure, daily expectations, performance management, etc.) alongside your instructional strategy will help your people better understand and represent your brand through their actions each and every day.