Instructional StrategisT

Melanie Isola

Supporting your employee experience initiatives through a proven background in technology-enabled and holistically aligned training practices.

Instructional Strategy + Development

  • Designed and developed instructional architecture and strategy for a rapidly growing celebrity restaurant brand

  • Rolled out coursework for restaurants on multiple LMS platforms (like Opus), SCORM based programs (like Articulate Storyline), and shoulder-to-shoulder on the job only programs

  • Designed and implemented in person train-the-trainer classes alongside a nationally scaled continued education program for a prominent full service restaurant group

  • Performed gap analyses for brands looking to determine optimized training programs

Hospitality Operations + CHANGE MANAGEMENT

  • Managed single unit restaurants with sales of $10 million+ and net income of 8%

  • Daily multi-concept operations oversight of 20+ locations globally

  • Oversaw 20+ managers-in-training through their specified management courses

  • Developed countless Managers and AGMs into General Managers

  • Designed and oversaw the implementation of personalized, instructional content plans that help all business stakeholders implement new training programs

Reach out if you are

a restaurant or restaurant group

a bar/nightclub

a brewery/tasting room

a catering/event company

a hotel

a social club/country club

a ghost kitchen

in the service or food + beverage industry

Reach out when you are

a new business

evaluating operational structures

in a growth phase

in a transitional phase

interested in rolling out an LMS

looking to scale the people and processes in your business

Reach out for

eLearning and LMS evaluation

documentation + procedures development

gap analysis and strategic instructional roadmaps

contextualized training programs centered around your business needs

holistic employee experience (job descriptions, performance management , comp/benefits) alignment